Username / Password Issues

1. What is my usernumber?

It is the number on your LRC Card (TUSC Card). It is a character followed by seven digits. E.g. x1010101.

2. I've typed in my Usernumber and Password, I know it's right but it's still not working! Why? What can I do?

Can you access your email correctly? If so, there may be a problem in your student records data which is blocking you from Blackboard. You might want to contact your School Helpdesk.

3. What if I forget my password? There used to be a link for resetting a forgotten password on Blackboard, this has disappeared. What should I do?

Remember: Blackboard uses your username and password. So if you forget your account details you can reset your password by answering your security questions that you set when you created your account. You can do this from the Password Change Suite.

4. I get a "No authentication credentials were provided with the request" error when I enter my username and password. What should I do?

This error is caused by an incorrect security setting on your computer. In order to function, Blackboard needs to be able to execute scripts on your computer. To activate scripts in Internet Explorer, go to the Tools menu -> select Internet Options -> and click on the Security Tab. Now, click on the "Internet" zone icon (the globe) at the top of the screen. Next, click on the Custom Level button at the bottom of the screen. Scroll down the page until you find the Scripting section and be sure Active Scripting is enabled. Blackboard requires scripting to be turned on in order to work correctly, however if you are concerned about this setting you can change it back to the previous setting when you finish using Blackboard.

Try out the Browser Check tool on the Help tab to see if anything else is wrong.

5. When I log on I get a "challenge token null" error and then I have to log on for a second time. Why is this?

This is usually caused if you use a bookmark or favourite to access Blackboard and the login screen (where you enter your username and password) is bookmarked instead of the front page. If you use a bookmark to access Blackboard make sure it goes to http://blackboard.tees.ac.uk/ and no other page.

Blackboard / Module Access Issues

6. Can I access Blackboard from outside of the University?

Yes, you can access Blackboard using a web browser and an internet connection from wherever you are, for example at home, at an internet cafe, at a library etc.

Using Blackboard

7. I'm having problems printing and saving files from Blackboard - what can I do?

Follow the link on the previous page which will explain how to do it.

8. The text is too small on Blackboard - how can I make it larger?

You can change the text size within Blackboard in the same way as you would with any other web page. In Internet Explorer click on the View menu then move your mouse down to Text Size and finally select Large or Largest from the list. You can set the size back by going through the same process and choosing the normal setting.

9. The Blackboard course I use has a lot of Word, PowerPoint and / or Adobe Acrobat files. I would like to view these at home but do not have software that can view them. What can I do?

Our 'Having trouble opening files?' page contains links to download the most common viewers.

10. I have another question about Blackboard not answered here, who can I ask?

HELPDESKS :   SST   SAM   TBS/SSSL   SCM   SOH   L&IS   ICT Systems   CLLL   or go to the Student Services Help Desk